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At Artchemy Nexus, we take great care to ensure that every shipment reflects our commitment to quality, reliability, and transparency.
This Shipping Policy outlines how we handle the logistics of delivering carpets, rugs, and décor products to our valued clients worldwide.

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1. Shipping Process

  • All shipments are processed after formal order confirmation, payment, and export documentation.

  • Each order is accompanied by standard export documents such as:

    • Commercial Invoice

    • Packing List

    • Certificate of Origin (if required)

    • Bill of Lading / Airway Bill

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2. Shipping Methods

We offer multiple shipping options depending on order size and destination:

  • Air Freight – For small or urgent consignments.

  • Sea Freight (FCL/LCL) – For bulk and containerized shipments.

  • Courier / Express – For samples or small parcel shipments.

All shipments are executed according to mutually agreed Incoterms (2020) such as FOB, CIF, or DAP.

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3. Delivery Timeframes

  • Delivery time varies based on product type, production schedule, and destination.

  • Standard lead time: 4–8 weeks from order confirmation.

  • Transit time: 7–35 days, depending on shipping mode and destination port.

We strive to meet stated timelines, but unavoidable delays (customs, port congestion, weather, or strikes) are beyond our control.

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4. Tracking & Communication

Once goods are dispatched, we share:

  • Shipment tracking details

  • Copies of transport and export documents

  • Estimated arrival time

Our logistics team monitors each shipment and remains available until successful delivery.

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5. Customs & Duties

  • International buyers are responsible for all import duties, local taxes, and customs clearance charges in their country.

  • Artchemy Nexus provides complete export documentation support to facilitate smooth customs processing.

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6. Packaging & Handling

All products are securely packed using export-grade materials to prevent damage during transit.
Special packaging (moisture protection, fumigation, or labeling) can be arranged upon request.

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7. Damaged or Lost Shipments

While every precaution is taken, if goods arrive damaged or are lost in transit:

  • Notify us within 7 days of receipt (or expected delivery date).

  • Provide photographs and relevant documents for claims.

  • We will assist in coordinating with the shipping or insurance provider as applicable.

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